Privacy Policy

At luggage.co.nz, your privacy matters to us. We’re committed to being upfront about the information we collect, how we use it, and the choices you have.

What We Collect

When you create an account or place an order, we may collect:

Name

Delivery address

Email address

Phone or mobile number

Date of birth & gender (if you choose to share)

We also collect information automatically when you use our site, such as:

Your device type, browser, and IP address

Pages you visit and actions you take on our site

Cookies and tracking data (see below)

How We Use Your Information

We use your information to:

Deliver your orders and keep you updated on shipping

Provide customer service and support

Send you product updates, offers, and inspiration (if you’ve subscribed)

Improve our website and shopping experience

Develop new products and services

Marketing & Tracking Tools

Like most online stores, we use cookies and tracking technologies to understand how you use our site and to show you relevant ads. This includes:

Google Analytics & Remarketing

Meta Pixel (Facebook & Instagram ads)

TikTok Pixel (TikTok ads)

Klaviyo (email tracking so we know if you open or click our emails)

These tools help us personalise your shopping experience and keep our marketing relevant. You can adjust your browser settings to block cookies, but some parts of the site may not work properly without them.

Who We Share Data With

We don’t sell your information. We only share it with:

Shopify (our website and order platform)

Delivery partners (to get your order to you)

Payment providers (like Visa, Mastercard, PayPal, Afterpay)

Marketing platforms (Google, Meta, TikTok, Klaviyo)

This is only ever done to process your order, improve our services, or keep you updated with marketing (if you’ve subscribed).

Customer Rights

You have the right to:

Access the personal information we hold about you

Request corrections if your details are wrong

Unsubscribe from marketing at any time via the link in our emails or in your account settings

To make a request, just get in touch with us (details below).

Security

We take your security seriously. We protect your information by:

Using secure servers and 128-bit SSL encryption for payments

Restricting staff access to personal information

Working only with trusted providers like Shopify, who meet strict data security standards

Keeping Your Info

We don’t keep your information any longer than we need it for the purposes above. Some order information may be retained for business or legal reasons (e.g. tax compliance), but marketing preferences can be updated anytime.

Changes to This Policy

From time to time, we may update this Privacy Policy to reflect changes in our practices. We’ll always keep the latest version here on our website.

Contact Us

Got a privacy question or request? Reach out to us:

EverMe Ltd trading as luggage.co.nz
2/2 Matakokiri Drive
Tauriko 3110, Tauranga, New Zealand
service@luggage.co.nz