Create a Return Request

We understand that sometimes a product just isn’t right. Here at luggage.co.nz, we allow you to return your order within 100 days of the date of purchase for a full refund.

To be eligible for a full refund, the items must be unused, unworn, undamaged, unmarked and in it's original box or packaging. Unless its a faulty item, you as the customer are responsible for shipping the item back to us at your cost. If you wish, we can organise for our courier company to pick the item back up and the freight cost will be deducted from your refund.

*Please note, if your order number starts with 3000xxxx please email us with your order number and reason for return.

Enter your Email Address below to begin your Return Request: