luggage.co.nz Refunds & Exchanges of your Luggage or Travel Accessories
WE UNDERSTAND THAT SOMETIMES A NEW TRAVEL PRODUCT JUST ISN'T RIGHT
luggage.co.nz allows you to return your order within 100 days of the date of purchase for a full refund. To be eligible for a full refund the items must be unused, unworn, undamaged and unmarked, and in it's original luggage.co.nz box or packaging with the original tags attached. You as the customer are responsible for shipping the item back to us at your cost. However, if you wish, we can organise for our courier company to pick the item back up and the freight cost will be deducted out of your refund. Return cost varies dependent on your location, feel free to contact us to confirm what the cost would be from your address.
Please note that some travel products may have individual return policies as stated in the product description. If any items are not eligible for a refund we will contact you and return those items to you.
If your item is faulty please contact us as soon as possible at service@luggage.co.nz with photos and a description of the fault.
HOW DO I RETURN MY ORDER?
Create a Return Form: To create a Return Request, please click this link and follow the instructions on the page
Returning your item by Courier: Once you have filled out the Return Request, simply re-pack your order in the original box and send to:
luggage.co.nz , Attn: Returns
2/2 Matakokiri Drive
Tauriko
Tauranga 3110
Please include your original paperwork or state your order number & e-mail address on a piece of paper inside the parcel so we can identify the return when it arrives at our warehouse.
If you have any issues with this process or would like us to arrange the item be picked up by our couriers, please don't hesitate to contact our Customer happiness team here.
To expedite the refund process, please submit a Return Request here.
EXCHANGES
We do not offer direct exchanges. If the product you have ordered is not suitable and you'd like to exchange for another size/colour/product, the easiest way to go about this is to return the original item as per our standard returns process and we will issue a refund for the returned item. You can then go ahead and purchase the alternative item whenever suits you.
REFUNDS
luggage.co.nz processes all returns within 48 hours from the date it is received. Refunds for returns that are unworn, undamaged and unmarked, and in their original packaging with the original tags attached are processed within 1-2 business days from arrival in our warehouse. You will be notified by email once the return has reached us and a refund has been processed.
Once you receive an email notification of your return, funds will be allocated back to the original form of payment used for purchase in approximately 1-5 days due to inter-bank credit card processing times (if refunding to PayPal then this is within 24 hours).
On rare occasions we may decline to offer a refund if your return is after the Return Policy expires, if the products are marked, damaged, show signs of wear or do not have their original and undamaged packaging.
For Returns from orders that were placed during a discount promotion or using a voucher/coupon the refunded value will be the total amount paid. Where part of a multi-item order is returned the refunded value will be the listed price for that item at the time of the order less the amount of the discount that was applied to that item.
Please feel free to contact us here, if you have any questions regarding the return of purchase.